Service Agreement Overview

Engagements are between Boyd Services LLC, a Mississippi limited liability company doing business as Nextflo, and the client business named in the signed agreement.

Each engagement is built on one of the published service tiers (Foundation Add-On, AI Essentials, AI Growth, AI Operating System). The signed agreement names the tier and lists what is included for that tier. Tier descriptions live on the services page.

Custom add-ons or per-engagement integrations beyond the published tier are documented as line items in the agreement.

Most engagements have a one-time setup fee and a monthly retainer. The setup fee covers building the systems. The monthly retainer covers running, monitoring, and improving them. Specific numbers for your tier and engagement are discussed on the discovery call and stated in the signed agreement.

Pricing is not negotiated downward. The discovery call is where we confirm fit, scope, and ROI. If the engagement does not pay for itself, we say so up front.

Monthly retainers are month-to-month. Either party may terminate the engagement on 30 days written notice for any reason. There are no long-term contracts and no early termination penalties.

Upon termination: the active automations are deactivated at the end of the notice period. Client-owned data and outputs are returned or made available for export per the signed agreement. Nextflo-owned infrastructure and workflow logic remain with Nextflo (see below).

All automation architecture, workflow logic, API configurations, and system integrations built by Nextflo are proprietary to Boyd Services LLC and remain so during and after the engagement.

You, the client, receive access to the outputs: transcripts, reports, calendar bookings, performance dashboards, customer records flowing into your CRM. Not the underlying systems. Upon termination, the automations are deactivated.

This is the model. Nextflo builds and maintains the engine. You drive the car. It keeps the engagement economics workable for both sides and is documented in every signed agreement before work begins.

Client engagement data, including data that may be sensitive (call recordings, customer records, operational data flowing through connected systems), is processed only to deliver the services in the signed agreement. It is not sold, shared with advertisers, or used for any unrelated purpose.

Specific data handling, retention, and deletion terms are detailed in the agreement and apply alongside the privacy policy.

Nextflo commits to building, monitoring, and maintaining the systems described in the signed agreement. Specific outcomes (calls answered, leads captured, hours saved, revenue recovered) depend on factors outside our control: lead volume, call quality, your follow-through on appointments booked, market conditions in your area.

We do not guarantee specific revenue or performance outcomes. We do guarantee best-effort execution of the services described and active recovery from system failures within agreed support windows.

Nextflo treats your business operations, customer data, pricing, and any non-public information shared during the engagement as confidential. We do not share it with third parties beyond the operational service providers required to deliver the services.

Conversely: Nextflo's pricing, workflow architecture, proprietary systems, and any non-public technical details shared during the engagement are confidential to Nextflo and may not be disclosed.

Liability under any signed engagement is limited per the terms of the agreement, typically capped at the fees paid during a defined recent period. Specifics are stated in the signed document.

Engagements are governed by the laws of the State of Mississippi, USA. Disputes are resolved in the state or federal courts located in Mississippi.

This is an overview written so prospects know the model before booking the discovery call. It is not the binding contract. The signed service agreement controls every engagement. If anything on this page conflicts with the signed agreement, the signed agreement governs.

Nothing on this page constitutes legal advice. Engagements of size or in regulated trades may benefit from independent legal review of the signed agreement before execution; we welcome it.